Refund and Returns Policy

Worldwide Delivery

SHIPPING & RETURNS

Everything you need to know about how we ship, how long it takes, and how returns work — before you order.

50+Countries Served
5 DaysStandard Processing
24/7Order Tracking
Shipping

International Shipping

We ship to most countries worldwide, direct from our facility in Foshan, China.

Global Coverage

We deliver to most countries. Not sure about yours? Contact us before ordering and we'll confirm availability for your location.

Shipping Costs

Shipping is not included in product prices and varies by destination, weight, and method. Contact us for an exact quote on your order.

Freight Forwarder

Using a freight forwarder in China gives you better rates and lets you consolidate multiple orders into one shipment.

Pro Tip: A freight forwarder in China can significantly reduce your shipping costs — especially for bulk orders. If you don't have one, ask us and we can point you in the right direction.
Timeline

Processing & Delivery

Processing times depend on order type and stock availability.

5 Days

Standard Orders

In-stock items ship within 5 days. If anything causes a delay, we'll notify you immediately — no silent waiting.

30–50 Days

Custom & Bulk Orders

Custom builds and bulk purchases need additional production time. We send regular progress updates until your order ships.

Sea Freight

The economical choice for larger orders. Longer transit time, but significantly lower cost per kilogram.

Air Freight

For time-sensitive orders. Higher cost, but your parts arrive in a fraction of the time.

Track Your Order

Once your order ships, we send you a tracking number so you can follow delivery progress via 17TRACK, anytime.

Returns

Returns & Refunds Policy

Please review this policy carefully before placing your order.

Key Policy: Full refunds are available any time before your order leaves our warehouse. Once international shipment has begun, returns can no longer be accepted — so double-check your vehicle model, specifications, and shipping address before confirming your order.
Fitment Guarantee: Not 100% sure a kit fits your exact vehicle? Send us your make, model, year, and configuration before ordering — we confirm compatibility first, so the right parts arrive the first time.

TopTiger's Responsibility

For issues found on arrival, before installation, we ship a free replacement — shipping included, no need to return the original:

  • Wrong item packed in the box (misboxed)
  • Incorrect item sent against your order
  • Item damaged in transit
  • Item found defective on arrival, before installation
  • Missing hardware or minor defects — we send the missing or affected parts, or agree fair compensation

Customer's Responsibility

Returns cannot be accepted for:

  • Ordering the wrong item for your vehicle
  • Order errors — wrong address or vehicle details
  • Change of mind after shipment
Import Fees: The buyer is responsible for all import duties and taxes in the destination country. These charges vary by country and are not included in our prices — check with your local customs office if you're unsure what to expect.
After Installation: Once a part has been installed and in service, issues are handled under our 12-month warranty — the replacement part is free, with freight at the customer's expense. See our Warranty page for full details.

Have Questions About Shipping?

Our team is ready to help with shipping quotes, delivery estimates, and anything else before you order.

Contact Us

Shipping times and costs are estimates and may vary. TopTiger reserves the right to modify shipping and return policies without notice.