Warranty
PRODUCT WARRANTY
Every TopTiger product is built to perform in the harshest conditions. If a manufacturing defect proves otherwise, we make it right — fast.
What We Guarantee
All TopTiger lift kits and suspension components are covered for 12 months or 20,000 km — whichever comes first — from the date of purchase.
Manufacturing Defect Coverage
If a component fails due to a flaw in materials or assembly, we replace it at no cost. No hidden conditions, no fine-print traps.
Replacement, Not Return
For confirmed warranty defects, the replacement part itself is always free — and you don't need to ship the old part back. We dispatch the new part as soon as your claim is verified.
Simple Claim Process
Your order number, photos of the issue, and a brief description — that's all we need. Every claim is reviewed within 48 hours.
Dedicated Support
Real people, real answers. Reach us by email or WhatsApp — we don't hide behind bots.
What's Covered & What's Not
Full transparency — here's exactly what falls inside and outside the warranty.
Covered
- Defects in raw materials or alloy composition
- Workmanship or welding failures
- Structural fracture of load-bearing components
- Spring breakage under normal use
- Shock absorber seal leaks or internal failure
Not Covered
- Damage from intentional misuse or abuse
- Collision, rollover, or accident damage
- Incorrect installation (not following our installation guide)
- Normal wear and tear over time
- Unauthorized modifications or alterations
Filing a Warranty Claim
Four steps. No runaround.
Contact Us
Email or WhatsApp us with your order number.
Submit Photos
Send clear images of the defect and a brief description of what happened.
48-Hour Review
Our engineers assess the claim and confirm eligibility within two business days.
Part Shipped
Approved claims trigger immediate dispatch of your replacement part.
Customer Responsibilities
We cover the defective part. A few associated costs remain with the customer — here's what they are and why.
Replacement Part Freight
For parts that fail in service during the warranty period, the replacement part is free — shipping for the replacement is at the customer's expense.
Installation Labor
Labor charges at your local workshop for removing the old part and fitting the replacement remain with the customer.
Vehicle Transportation
Getting your vehicle to and from the service facility is the customer's responsibility.
Incidental Damages
Indirect or consequential damages resulting from a product issue are not covered under this warranty.
Good to know: you never pay to send the defective part back — keep or dispose of it. And if an issue is found before installation (missing items, wrong parts, or damage on arrival), that's on us: we ship the replacement fully at our cost — see our Refund & Returns policy. With customers in 50+ countries, keeping in-service freight and labor outside the warranty is what lets us offer the most competitive pricing on the products themselves.
Questions?
Need help with a warranty claim, or have a question about coverage?
Contact UsTopTiger reserves the right to update these warranty terms. This warranty grants you specific legal rights; you may have additional rights that vary by jurisdiction.